Hotel Training

 
   

Client Services

Our Client Services make a difference! Regal Hospitality now offers a full complement of professional services from the Mystery Shop program to Management and Staff Training & Development.

 

 

Regal Hospitality Group has a cost-efficient and effective method of educating departmental management and line associates through a full spectrum of Hospitality Training modules.  These modules can be implemented together as a complete training program or conducted separately to concentrate on specific department training needs.Regal Hospitality Group Hotel Training - Front Line the Front Office

 

We recognize how important individualized and group front line training is and how it needs to be customized to ensure relevancy of its effects on the expectation of customer service. Our training modules are developed with this in mind and incorporate industry standards as well as operational core values and objectives. They emphasize better techniques for listening to the guest, product knowledge, and staff enthusiasm, which are key to improving current performance and service standards.

 

 

Customized Program Design

 

Depending on your training needs, the size and location of your workforce and the amount of employees you are training, we will modify or create training programs based on the following educational modules.

  • Motivation & Team Building

  • Train The Trainer

  • Anticipating Guest Needs

  • Front Line the Front Office

  • Telephone Skills

  • Bell Service Skills

  • Its My Room, Housekeeping Guest Room & Guest Bathroom

  • House Person & the Public Spaces

  • Food & Beverage Service Skills

  • Sales Training Food Service

  • Room Service Satisfaction

  • The “Wow factor” a moment of truth for the guest experience.

  • Everyone is a Salesperson

Computer E-Learning Sessions

 

These programs are available on our E learning sessions or as live instructional presentations via seminars and workshops. For more information on how Regal Hospitality Group can develop a customized program that achieves your training objective, contact one of our business analysts today.