About Us

 
 

Client Services

Our Client Services make a difference! Regal Hospitality now offers a full complement of professional services from the Mystery Shop program to Management and Staff Training & Development.

 


 

Your Hospitality Team

 

Regal Hospitality Group is an International Hospitality Management and Consulting Firm headquartered in Tampa, Florida. Our firm is inimitable in the services that we provide due to our professional staff and our overall focus on serving the needs of our clients.

The co-founders of the firm developed a staff of their peers and hotel industry professionals who each possess expertise and experience in all areas of the Hospitality industry. This broad experience allows Regal Hospitality to not only administer requested client services but to also develop and implement programs to improve and monitor all operations within any lodging facility as well as within any food & beverage venue. 

 

Our Corporate Culture     

 

The co- founders of Regal Hospitality Group have created a corporate culture second to none in the hospitality consulting industry.

 

 

Our managers and associates are encouraged to strive for continued excellence by pursuing educational opportunities related to the ever-changing lodging industry.  All employees are encouraged and empowered to be part of the creative process that fuels our unique company’s growth and keeps us successful and on the cutting edge.

 

Family values and quality of life are also cornerstones of our corporate culture. We encourage our associates to become involved in their communities as leaders and to reach out to the youth of their communities with direction and development within sponsorship programs and activities.

We understand that our company is only as successful as the people we employ. We recruit and employ only the best and brightest industry professionals so that our clients receive the best service possible in the industry.

 

Experience and Areas Of Expertise

 

 

Regal Hospitality has been able to grow into a premier hospitality consulting firm due to our philosophies and business ethics.  Our client base includes world-class players in the lodging industry, as well as, many independent upscale hotels and resorts throughout the world.

 

 

Our ability to retain and grow our client base is due to the hands on approach taken with each and every one of our clients and our ability to focus on their individual needs.  Our clients usually begin their relationship with our “Mystery Shop Program”.  This program initially is an “interactive facility audit” which portrays the guest perspective of the service and product that was experienced during the visit.  Regal Hospitality Group developed the criteria used in this audit in conjunction with the American Hotel and Lodging Association and AAA diamond ratings as well as the Mobil star program which are all related to hotel standards and are the guidelines practiced in the industry.Our firm continues to stay on the competitive edge by developing additional programs and services based on the operational needs and challenges relayed to us by our clients and the industry as a whole.

 

Our unique way of scoring each of these principles enabled the ability to benchmark all areas of operations within the facility and then report on any deficiency from projected service goals and standards.  Deficiency in scoring leads to our “Operational Analysis”, which is a more in-depth audit and uncovers the reasoning behind the deficiencies and gives recommendations for improvement in any particular operational area as well.

 

Soon our client base was asking for additional services to fit the various situations and opportunities that arose within their operations.  Regal Hospitality was prepared to meet those challenges and due to the expertise of our staff, the people of Regal Hospitality played key roles in the conceptual development and implementation of new services.

 

Our firm continues to stay on the competitive edge by developing additional programs and services based on the operational needs and challenges relayed to us by our clients and the industry as a whole.

 

Over the past multiple years we have implemented and conducted numerous service audits, operational reviews and performance analysis, not to mention the thousands of Mystery Shops that were performed, which was the foundational service of our company.  Regal Hospitality now offers a full complement of professional services from the Mystery Shop program to Management and Staff Training & Development.  Services include:

  • Hotel and Lodging Mystery Shopping

  • Food & Beverage Mystery Shopping

  • Quality Assurance and Operational Reviews

  • Food & Beverage Integrity Audits

  • Hotel Reservations Sales Monitoring

  • PBX Call Monitoring

  • Group & Catering Sales Performance Reviews

  • Competitive Rate Analysis

  • Group Sales Competition Performance Reviews

  • Management and Staff Training programs

  • QualityCare® support program

  • QualityCare® awards program

 

As a result of these very functional and applicable service programs (such as our Hotel Quality Assurance Audits) that are utilized by the many executives and operational mangers of our client base; we are a valued recourse for the hospitality industry of today.

 

To learn more visit our pages on Group Sales & Catering Test Call Programs, Food & Beverage Service & Integrity Audits, PBX & Reservations Monitoring Programs or Individual Hotel Departmental Training.